Terms of Use

Last updated: 21 October 2026

These Terms of Use (“Terms”) are an agreement between you and Md. Nasar Uddin Redoy, an individual developer based in Bangladesh and the seller of KiloCall on the App Store (“KiloCall”, “we”, “us”) for the KiloCall iPhone app and service. By creating an account or using KiloCall you accept these Terms and our Privacy Policy. Section 12 is the end-user licence agreement (EULA) for the app.

1. Emergency calls

KiloCall cannot be used to call emergency services (such as 911, 112, 999 or 000).

KiloCall is not a replacement for a mobile or landline phone service. Always keep another way to reach emergency services. KiloCall also depends on your internet connection and power, so it may not work during an outage.

2. Your account

• You must be at least 13 years old (or the minimum age where you live) and, if you are under the age of majority, have a parent’s or guardian’s permission. Purchases are subject to Apple’s rules, including Family Sharing and Ask to Buy.
• You sign in with Apple (or, where the app offers it, with a code sent by SMS). One KiloCall account per Apple Account or phone number. Keep your phone and Apple Account secure: you are responsible for activity on your account.
• Give accurate information, and only verify caller-ID numbers that belong to you.

3. The service

• KiloCall places calls over the internet to phone numbers in the countries listed in the app, and can give you a KiloCall phone number for incoming calls where available.
• The price per minute is shown before every call. Calls are billed by the minute from the moment the other person answers until the call ends: every started minute counts as a full minute, so a call of 10 seconds is billed as 1 minute and a call of 61 seconds as 2 minutes. This is how our phone carrier bills us. Incoming calls answered in the app are billed the same way. Unanswered, busy and failed calls are free. A call ends automatically when your credit runs out.
• Call quality depends on your internet connection, your device and the networks involved. We don’t guarantee that every call connects or that the service is always available.
• We may change prices, supported countries and features. A price change never affects a call that has already started.

4. Prepaid credit

• Credit is bought in the app with Apple in-app purchase and is added to your KiloCall balance in US dollars. It pays for calls within KiloCall only.
• Credit doesn’t expire while your account is open.
• Credit is not transferable to another account or person, has no cash value, and can’t be withdrawn or exchanged for money, except where the law requires otherwise.
• Refunds are handled by Apple under Apple’s policies (for example through reportaproblem.apple.com); we cannot refund App Store payments ourselves. When Apple refunds a purchase, we remove the matching credit from your balance.
• Bonus credit (welcome bonuses, invite rewards, goodwill credit) is promotional: it can be changed or ended at any time, and it may be removed if it was obtained by abuse (for example fake invites).
• Invite rewards are paid, as shown in the app, once a friend who joined with your code buys at least the minimum shown and makes a call. Only a phone’s first KiloCall account can be invited: inviting yourself, using several accounts or Apple IDs on one phone, or deleting an account and joining again earns nothing, and rewards obtained this way may be removed.
• If you delete your account, any remaining credit is lost and can’t be restored.

5. KiloCall numbers (auto-renewable subscriptions)

• A KiloCall number is an auto-renewable subscription bought through the App Store. The length and price of each plan are shown in the app before you buy.
• Payment is charged to your Apple Account when you confirm the purchase. The subscription renews automatically at the same price for the same period unless you turn off auto-renew at least 24 hours before the end of the current period; your Apple Account is charged for the renewal within the 24 hours before the period ends.
• You can manage or cancel subscriptions in your iPhone’s Settings → Apple Account → Subscriptions. Deleting the app or your KiloCall account does not cancel an App Store subscription.
• Any unused portion of a free trial, if one is offered, is forfeited when you buy a subscription.
• If a renewal fails, Apple keeps trying for a few days while your number keeps working. After that the number is put on hold: it stays yours, but calls to it and calls showing it are stopped. It is released at the end of the calendar month (or the next one, if the month is almost over) unless you renew first. A released number may be given to someone else, and we can’t guarantee you can get it back. You receive the right to use a number while subscribed; the number itself remains with our carrier.
• Some countries require identity or address details before a number can be issued; if so, the app will ask for them.

6. Call Recording (auto-renewable subscription)

• Call Recording is a separate auto-renewable subscription bought through the App Store; its length and price are shown in the app before you buy. The renewal, cancellation and free-trial terms in section 5 apply to it in the same way.
• While it is active and you have it turned on, your answered calls (outgoing calls and calls to your KiloCall number) are recorded. You hear “This call is being recorded” at the start; the other person doesn’t, and it isn’t in the recording. Laws on recording calls differ by place, and some require everyone on the call to agree: you are responsible for following the law where you and the person you talk to are, including telling them when it is required.
• You are responsible for using recordings lawfully. The laws on recording calls differ between countries and states, and some require everyone on a call to agree. If the other person doesn’t agree, end the call. Don’t use recordings to harass, threaten or embarrass anyone, or share them without the consent the law requires.
• Recordings are kept until you delete them or your account, also after the subscription ends. A deleted recording can’t be restored.

7. Acceptable use

You agree not to use KiloCall, and not to help anyone else use it, to:

• spoof or misrepresent caller ID — only use your own numbers, verified in the app;
• commit fraud, scams, phishing or impersonation, or obtain credit, bonuses or numbers by deception;
• harass, threaten, stalk, abuse or intimidate anyone;
• make automated, bulk or unsolicited calls — no auto-dialling, robocalls, prerecorded messages, telemarketing or spam;
• resell or share the service, route other people’s traffic through it, or use it for call termination (“SIM box”) or similar commercial schemes;
• call premium-rate or revenue-sharing numbers to generate income, or deliberately run up charges;
• break the law, including laws on recording calls and on consent to receive calls; or
• interfere with, probe, reverse-engineer or overload KiloCall, or get around its billing, limits or security.

We may block destinations, limit use, suspend or close accounts, and hang up calls that break these rules or put the service or other users at risk, and we may report illegal activity to the authorities. If we suspend your account by mistake, contact developer.nasar416@gmail.com.

8. Ending the agreement

You can stop using KiloCall and delete your account in the app at any time. We may end these Terms or close your account if you seriously or repeatedly break them, if the law requires it, or if we stop offering KiloCall; if we stop the service for reasons other than your breach, we will give reasonable notice where possible.

9. Disclaimers

Except as stated in these Terms, KiloCall is provided “as is” and “as available”. To the extent the law allows, we make no warranties that the service will be uninterrupted, error-free or meet every need, that every call will connect, or that recordings, voicemail and notifications will always arrive. Nothing in these Terms affects rights you have as a consumer that can’t be excluded by law.

10. Limitation of liability

To the extent the law allows: (a) we are not liable for indirect, incidental, special or consequential losses, or for lost profits, data or opportunities, including missed or dropped calls; and (b) our total liability for all claims relating to KiloCall is limited to the greater of the amount you paid to KiloCall in the 12 months before the claim and USD 50. We don’t exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law.

You are responsible for how you use KiloCall. To the extent the law allows, you will cover losses and reasonable costs we incur because of claims by others arising from your breach of these Terms or of the law — for example, recording someone unlawfully or misusing caller ID.

11. Changes to these Terms

We may update these Terms as KiloCall changes. We will change the date above and, for significant changes, tell you in the app before they take effect. If you keep using KiloCall after that, the new Terms apply; if you don’t agree, you can delete your account.

12. End-user licence agreement (EULA)

This section applies to the KiloCall app downloaded from Apple’s App Store and is designed to work with Apple’s standard Licensed Application End User License Agreement. Where this section is silent, Apple’s standard EULA applies.

1. Parties. This licence is between you and KiloCall only, not Apple. KiloCall, not Apple, is solely responsible for the app and its content.
2. Licence. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the app on Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions (the app may also be used by other accounts associated with you through Family Sharing). You may not copy (except as allowed by those rules), modify, distribute, sell or reverse-engineer the app, except where the law allows.
3. Maintenance and support. KiloCall is solely responsible for maintenance and support of the app, as described in these Terms and as required by law. Apple has no obligation to provide any maintenance or support services for the app. Support: developer.nasar416@gmail.com.
4. Warranty. KiloCall is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app; any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are KiloCall’s sole responsibility.
5. Product claims. KiloCall, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation.
6. Intellectual property. If a third party claims that the app or your possession and use of it infringes their intellectual property rights, KiloCall, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
7. Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Third-party terms. You must comply with applicable third-party terms when using the app, for example your mobile data or internet service agreement.
9. Developer contact. Questions, complaints or claims about the app: Md. Nasar Uddin Redoy, Bangladesh, developer.nasar416@gmail.com.
10. Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of this EULA, and on your acceptance of these Terms Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary.

13. General

• Governing law. These Terms are governed by the laws of Bangladesh, without affecting any mandatory consumer-protection laws of the country where you live. Disputes go to the competent courts of Bangladesh, unless the law lets you bring them where you live.
• If a part of these Terms can’t be enforced, the rest still applies. If we don’t enforce a right straight away, we don’t give it up. You may not transfer these Terms; we may transfer them to whoever takes over KiloCall, with notice to you.
• These Terms, the Privacy Policy and the prices shown in the app are the whole agreement between you and KiloCall about the service.

14. Contact

developer.nasar416@gmail.com · Md. Nasar Uddin Redoy, Bangladesh